The contribution of knowledge management processes to the quality of university education An analytical exploratory study using the fuzzy logic architecture at the Technical Institute / Nineveh


The aim of this research is to focus on higher education organizations, those usually aspire toreform the educational system. This is because of the need to adapt to the new constantly changingrequirements of society. The way is by raising the quality and efficiency of education in theuniversity system to meet international standards. The reform must take into account theeffectiveness and quality of education, compatible with global system, and must enable graduatesto integrate easily into the modern labor market.As the knowledge is being the critical factor to the survival and sustainability of theorganization, knowledge management processes have become an important productive componentfor the continuous flow of contemporary managerial concepts. Universities should also beprepared to work in the competitive education market, assuming greater administrative selfindependence,flexible regulatory framework and adequate funding. Today higher educationinstitutions require more openness and transparency, and directing researches into how publicinstitutions perform at the higher education level, which affect the performance management ofthese institutions.Emphasis was placed, on the extent, to the contribution of knowledge management processesand their role to fulfill the quality of university education. The matter, which significantlystimulated the university's potential concerns in terms of the difficulty of preparing students forlife and work. The expansion of higher education in the outside world took a completely differentdirection due to the intense competition and the emergence of Open Universities and the Internetrevolution while this education remains self-sustaining. Moreover, the increase in the number ofcolleges and students has led to increased problems of quality control in education. This is a majorand important issue faced by universitiesThe analytical approach was used to analyze the information collected by the questionnaire,which was designed to take into account the spectroscopic and analytical clarity in the diagnosis ofthe dimensions of the research, its components and the measurement mechanism. In the appliedside, the logic architecture (fuzzy logic) was adopted in the process of examining the level ofknowledge management processes to achieve the quality of learning. The study population wasdivided into all sections of the institute. A sample of 50 teachers was selected and all data weresubjected to statistical analysis using a package ( SPSS ).Conclusions have been reached, most notably are in determining the level of the actualmembership function of the application of knowledge management processes to achieve thequality of university learning, taking into account the necessary requirements for theimplementation of these processes, including training, administrative, organizational, incentiveand technology. A number of proposals were put forward to all Iraqi administrations, including the(knowledge-driven) organization. One of the most important of these proposals is to generate the conviction of universityofficials that quality management and its applications are necessary and decisive for theuniversity's continuity, growth and development by improving the quality of its performance andgenerating the ability to meet the challenges that may arise in the future. The application ofknowledge management processes through the trend towards the adoption of programs andmodern quantitative methods in the interpretation of theoretical reality and starting through it toreflect the practical reality and practical.