Analyzing the gap between requirements and the field reality of ISO17065 A case study in the public company laboratories for implementing transport projects

Abstract

The application of international standards is the objective evidence of the organizations' progress and their ability to compete locally and the start to the field of international competition, especially what organizations need in terms of standardization of conformity assessment procedures for each of the products and services and even the processes followed. And the products presented and this specification was the standard ISO 17065: 2012, and after investigation and research in the scientific sources, periodicals and publications of the International Organization for Standardization to identify the requirements and clauses of the standard, the research sought to determine the scope of application of the standard researched in the construction laboratories of the public company to implement transport projects and reduce the factors that Standing behind the weakness in the application of the discussed standard and providing assistance to the concerned authorities in identifying weaknesses and developing solutions to address them, diagnosing the gap and determining the most influential causes, and with this the research relied on the hypothesis of a gap in the application of the requirements of the standard, including the requirements of the management system, and in order to calculate that gap A four-way scale was adopted that is based on the application of the researched standard and on E. Checklists were prepared that included thirty-one paragraphs in conformity with the articles of the standard, which consisted of five main requirements. Also, some statistical methods were adopted in analyzing the checklists, including the rate, percentages, weights and frequencies. Also, methods of analysis were used for quality tools, including the Pareto chart and the Ishkawa scheme. Among the most important conclusions reached by the research are the lack of interest in the inputs and outputs of the management review, the lack of attention to the results of previous reviews, the weak benefit from the results of the internal audit process and the lack of interest in the management review in terms of preparing audit plans according to specific timelines and preparing the necessary resources to prepare those plans. The research reached a set of recommendations, the most important of which was preparing and keeping records of previous administrative reviews and determining what work paragraphs or procedures were accomplished under those reviews with determining what actions had not been taken for the remaining paragraphs and studying and researching those paragraphs as an attempt to develop appropriate solutions for them.