Client’s satisfaction regarding immunization program services of children under 5 years in Al- Diwaniyah governorate, Iraq

Abstract

AbstractImmunization against infectious diseases is one of the most successful public health interventions; it is safe and economically feasible. The aim of the vaccination process is to prevent disability and death resulting from diseases that can be prevented by vaccines. Smallpox was completely eradicated in the previous period using vaccination programs, and now the world is close to eradicating polio. To evaluate the client’s satisfaction with the services of the expanded program of immunization in Diwaniyah governorate / Iraq. Cross-sectional descriptive study and included a random sample of clients consisting of 420 caregivers (mothers, fathers, and relatives of children) were involved. The study was carried out in 2021. The study found that the mean degree of client satisfaction is (18.7 ± 1.2), which is (good), and that the percentage of clients who are satisfied with the vaccination services is 87% (365) out of (420). Most of the clients were satisfied with the immunization service provided to them.