The level of the application of total quality management principles in Salahaddin University – Erbil

Abstract

Total quality management is the art of performing work in a carefully planned, accurate manner from the start, under a set of educational criteria, and with the least amount of effort and expense to achieve educational goals and community goals. The objectives of this study are to introduce total quality management and to determine to what extent the total quality management principles are applied by the University of Salahaddin – Erbil and its instructors. The research design employed for this study is the survey research design. A questionnaire, including several general information, statements about the quality of instructors, and statements about learning programs and environment, was developed for this purpose. Data from 40 heads of departments of the university were collected from 20 November to 20 December 2022. The data was then analyzed using Statistical Package for the Social Sciences software, version 25, to calculate frequency, percentage, mean and standard deviation, and Pearson correlation coefficient to find the correlation between the two categories of statements. The results showed that around 70% of the respondents either agreed or strongly agreed with the statements about the quality of instructors, and around 43% of them showed disagreement or strong disagreement towards statements regarding the suitability of the university provisions and application of total quality management principles by the university. However, the overall mean of all the statements is 3.32 which indicates that the application of total quality management principles is neutral. Improvement is needed especially by the university by providing more advanced technological devices.