Smart Government: Analysis of Shift Methods in Municipal Services Delivery: The Study Area: Al-Kut – Iraq


Day after day smart-government applications are increasing and being used in all aspects of life. The growing impact in the future on the reality of the city is expected to lead to the emergence of what could be called an intelligent or smart life that would make it impossible to control the management of cities and deliver services within the traditional concepts without introducing new active components. Cities are experiencing nowadays a new revolution, different from the emergence of urban life or the industrial revolution. It is the smart information revolution.If some of the traditional approaches are now valid in dealing with the management of cities and municipal services delivery following that the smart government applications have become a reality in urban management in developed countries and have led to increasing the efficiency of cities and facilitated life dramatically, that these communities lived through technical development step by step. All e-government applications were invented technological solutions to problems faced by these communities, which increase the effectiveness of these communities and improve their productivity and provide services more efficiently. But when applying these ideas in our countries (Third World countries), how the response to these techniques would be, will the benefits therefrom will be as efficient as in the country of origin.Ambiguity of city management and the provision of services in the future as a result of the introduction of technological revolution advances, and shifting to directions that cannot be understood without realizing the impact of this revolution on the various aspects of life represent the issue of this research. Therefore, the research has aimed to investigate or to attempt to predict the role of modern technological electronic developments in shaping the cities of the future and delivering services thereto, as well as their role in the management of these cities and the provision of services. The research assumes that the information and communications technology will help facilitate the provision of information and services, and the increased accuracy will impact in one way or another the human life in its social, behavioral and economic aspects and thus will be reflected on the structure of the city and its spaces similarly to what happened in Western countries.