Measure, analyze and evaluate the quality management system requirements according to the international standard (ISO 9001:2008) case study in Wasit Company for Textile Industries

Abstract

The ownership of industrial companies for the quality systems are effective competitive advantage increase their market share in international markets, which prompting many industrial companies to focus their efforts towards an efficient quality management system and standardization of required operations in way that fills the requirements of the international markets and fill the needs and desires of customers, the quality management system in modern companies considers great importance because it helps managers to define their responsibility and their process applications that will enable them to achieve a company mission and to enables them to understand the importance of continuous quality improvement to achieve excellence in the products offered by the markets. Based on the foregoing, a material and moral values provided by company to the customer are important base to fill the requirement of quality management system, because they are enable supreme management to formulate important decisions that focus on the requirements of customers of goods and services provided to them in the long time. The research contributes in the diagnosis of a nonconformity gap with the requirements of quality management system according to international standard (ISO 9001-2008) compared to reality of quality management system applied at Wasit Fabric Company, it has been measuring and analyzing and evaluating all requirements of international standard and suggesting many steps that should be followed by company to reduce nonconformity gap. The researcher had inferred to many important conclusions which included; nonconformity gap have been reached highest percentage with the requirements of continuous improvement to up (%76.37), because of poor follow-up the supreme management to effectiveness of quality management system as result lack of the focus on quality targets and policy because of the previous audits, data analysis, review of management, and corrective and preventive proceedings. The research has presented a set of recommendations which include; the follow up effective administrative to the activities of quality and multiple programs for training and formation teams to improve the quality, and use of the corrective and preventive measures as tool to continuous improvement through the information which relevant to customer complaints, and reports of nonconformity, and reports of former internal audits, and outputs of the administration, and the results of the self-assessment.